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Jira Automation: Getting error message when trying to send automated emails

Haig Aboyan April 11, 2023

I have created an automation which triggers when an issue is transitioned from one phase to another. However, every time I run the automation I receive the following error message, "Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty." The 'To' field is clearly filled in within the automation(as you can see in the screen shot below)Screenshot 2023-04-11 at 3.34.01 PM.png

If i go into the issue you can also see that the 'New Business Owner' field is also populated so I'm not sure why I'm receiving this error message. Can someone please help me come to a conclusion on this?

Screenshot 2023-04-11 at 3.35.29 PM.png

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Tansu Akdeniz
Community Leader
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April 11, 2023

Hi @Haig Aboyan 

Why do you use smart value? Since New Business Owner is a user picker customfield, you should be able to choose from dropdown.

Haig Aboyan April 11, 2023

Such a simple solution lol. Thank you!

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