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Hi Team,
I am in the process of setting up Problem Management process, where the requirement is when the status of Issue Type: Problem moves to Pending with Pending reason as "Awaiting Approval " --> a notification to be triggered to members in the approval group automatically.
I have created below rule to trigger the approval email.
The approval email is getting triggered however when i move status of ticket to pending with reason as awaiting vendor, still the approval email get triggered . Require your help.
Hey @Sooraj g ,
I'd suggest to move / switch the issue type = problem around with the pending reason conditions? Then test again with the switch and check the audit log to see what has been returned! I hope this is a quick fix and let me know if it works out all okay!
Kind Regards,
Ashley Hudson
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