Jira Automation: Approval notification issue

[Sooraj g]

Hi Team,

I am in the process of setting up Problem Management process, where the requirement is when the status of Issue Type: Problem moves to Pending with Pending reason as "Awaiting Approval " --> a notification to be triggered to members in the approval group automatically. 

I have created below rule to trigger the approval email.

The approval email is getting triggered however when i move status of ticket to pending with reason as awaiting vendor, still the approval email get triggered . Require your help. 

[Parsa Shiva]

Hello Sooraj,

Alternatively you could use the Approval Path for Jira plugin. It essentially takes care of the problem and saves you the time and hassle.

Best,
Parsa

[Ashley Hudson]

Hey @Sooraj g ,

I'd suggest to move / switch the issue type = problem around with the pending reason conditions? Then test again with the switch and check the audit log to see what has been returned! I hope this is a quick fix and let me know if it works out all okay!

Kind Regards,

Ashley Hudson

[Sooraj g]

@Ashley Hudson 

Thanks for your suggestion, below is the change I made( hope i interpreted correctly) 

 

The issue remain the same.  Additionally, i have added below snip might help 

Basically I am happy implement a different set up as long as the logic works as per my initial email.

Thanks for your help in advance. 

[Ashley Hudson]

Heya @Sooraj g ,

I'd then suggest to add an email to the end of the automation so that you can configure and edit the email yourself and test directly within the automation rule. So for the last step, add the new action "send email" and do it by this method.

Kind Regards,

Ashley Hudson