Hello,
We've set up Jira AI Assistant and it's been working well. However, we've noticed one behavior in particular regarding Slack integration:
When a user posts on our IT Slack channel and they get to the point where the AI asks if they would like a ticket created and the user presses "Yes", it does create a ticket on our board as expected. When I respond to the ticket via our board, I can see my response in the Slack thread. However, when the user responds again via the same Slack thread, their response does not get created/updated on the ticket on our board.
This has caused us to miss certain replies from our users - is this intended behavior? How would we go about changing settings so that all replies via a Slack thread gets created if a ticket has been auto-created for that specific Slack thread?
Thank you,
Brian
