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JSM widget does not render when using the next/script component in Next.js

Edited
Simon Gowing
Simon Gowing Aug 02, 2022

I want to use the JSM widget in an app I am developing using Next.js and TypeScript.

If I use the regular html <script> tag in the _document.tsx, the widget is rendered correctly in the browser and is usable.

 

<Html>
    <Head>
        <script
            async
            id="jira-service-desk-widget"
            data-jsd-embedded="true"
            data-key="some-data-key"
            data-base-url="https://jsd-widget.atlassian.com"
            src="https://jsd-widget.atlassian.com/assets/embed.js"></script>
...
    </Head>
    <body>
        <Main />
        <NextScript />
    </body>
</Html>

 

But I want to use the next.js <Script> tag in order to optimise the loading of the app using the 'strategy: lazyOnLoad' prop. When I do this, the script can be seen when I inspect the html in the browser but the widget is not rendered at any point.

 

<Html>
    <Head>
        <Script
            id="jira-service-desk-widget"
            data-jsd-embedded
            data-key="some-data-key"
            data-base-url="https://jsd-widget.atlassian.com"
            src="https://jsd-widget.atlassian.com/assets/embed.js"
            strategy="lazyOnload"></Script>

...
    </Head>
    <body>
        <Main />
        <NextScript />
    </body>
</Html>

 

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