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JSM report permission

From my understanding, in order to view reports in JSM, i would need to have a JSM license and also be part of the Service Agent Project Role.

I want to give specific product/operatin people who may have Agent license, but are not Agents in a specific project, the ability to view reports in their own dashboards. From what i tested, it can only happen if i may them Agents of that specific project. Why is that?

I even tried to create a new project role "operations" and give them Browse project in JSM, but still not working. When i give them Service Project Agent in the permission scheme, it goes work.

2 answers

1 accepted

1 vote
Answer accepted
Brant Schroeder Community Leader Jun 02, 2022

@Meytal BM The delivered reports associated with the service desk are bound to have the agent interface which requires the agent role on a service desk.  You can give them access to the service desk to see issues and then create a dashboard that displays similar information.  I believe this enhancement request is what you are in need of.  You can vote for it here

0 votes

Hi @Meytal BM

If you are up for a commercial app, we provide Dashboard Hub for Jira. You can create different types of reporting dashboards (+70 gadgets, 10 product integrations...) and share them internally, externally or with users in the Customer Portal. Like this live dashboard

ITSM dashboard 


No need to add more agents in your projects :) and all the Jira Service Management gadgets are multi-project, so you can report across your whole portfolio.


Hope this helps!

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