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JSM license holder going on leave

Danielle David
Danielle David April 22, 2024

Hi, we have a JSM license holder going on Mat leave.

If we were to remove her JSM license for the year, will this cause any issues with the tickets assigned to her and are resolved.

Basically will we loose any reporting?

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Dexter de Vera
Dexter de Vera
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April 22, 2024

No. That would be fine. No need to remove the license, you may just suspend the user so it will not count the license and can be activated anytime.

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Brant Schroeder
Brant Schroeder
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April 22, 2024

@Danielle David The issues will not be impacted.  They issues that are assigned to the user will just show there account as being inactive and you will need to reassign them.  I would suggest suspending the account since they will be coming back  https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/ 

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