JSM does not mail anymore

Reinier
Contributor
August 20, 2024

Hi,

 

Sinds 15 august JSM does not mail anymore. And with mail I mean the confirmation that a ticket is created and the confirmation that a ticket is resolved. I checked and the mail settings and customer notification have not been changed and look good. Does anybody have an idea what caused this or how we can verify if a mail is send?

 

Looking forward to solve this.

 

Kind regards,

 

Reinier

 

ps: On 15 august we did receive a mail notification that a ticket was created and also that is was resolved. And the spam/junk folder does not show any. I already checked this. The test HTML mail function is working.

1 answer

0 votes
Reinier
Contributor
August 22, 2024

I have the suspicion that a part of the E-mail notification has been translated and because that translation has been confirmed that it changed the E-mail template. But the email template is not allowed to be changed in a free tier and therefore it blocks the E-mails. Or that for some reason the e-mail address ended up in the suppression list. Atlassian please check. @Andy Heinzer 

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 22, 2024

Hi @Reinier 

I don't see any clear cut explanation here.   Free sites do have several notification limits, but I can't tell yet if your site is being restricted by one of these.

I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1033489

Like Reinier likes this

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