Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

JSM Portal access

Dilli Babu January 6, 2025 edited

I have created a Jira Service Management portal for our organization, but it seems that none of the team members are able to access it. When I try to add individuals, I am unable to add email addresses with our organization's domain."

Let me know if you'd like further adjustments!

2 answers

3 votes
John Funk
Community Champion
January 6, 2025

Hi Dilli,

You need to add the team members to the Service Desk Team project role. If they are just Jira users, they will be able to see the tickets but not change them. If the users are JSM Agents, then they will be able to work with the tickets - modify fields and transition them. 

 

0 votes
Upasna Bassi
Contributor
January 6, 2025

Team is trying to access portal as customers or agents?

Refer - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
atlassian, jira service management, devops, ship quality code, atlassian webinar, continuous delivery, integrated workflows, change management, developer productivity, agile teams, atlassian community events, ace, atlassian learning

Ship quality code faster with Jira Service Management ✨

In the wake of growing customer expectations, development teams are facing more pressure to deliver innovations faster. Register for this 45-minute webinar to learn how devs can accelerate software delivery and time-to-market with Jira Service Management.

Register now 🚀
AUG Leaders

Atlassian Community Events