JSM Organizations available in Jira Cloud projects

[Ron Stinson II]

My consulting company is using Jira Service Management (JSM) and Jira Cloud for both customer support and project/task management. Instead of creating a project for each customer, I am trying to use JSM's organization to keep tasks and time organized and the project count to a minimum. But I'm running into an issue when creating a ticket in Jira Cloud. The organization lookup/validation fails.

I added the organization field to Jira Cloud tickets without issue, but I receive the error "Search failed."

I appreciate your help with this issue and am open to suggestions for a different solution.

[Jovin · Accepted solution]

Hey @Ron Stinson II

Unfortunately, you cannot use Organizations in your Jira Cloud (Software/Work Management) projects, only Jira Service Management, as Jira Cloud has no concept of customers or organizations.

To solve this you'll need to create a new Custom Field in your Jira Cloud and mirror the organizations in there as options.