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JSM Next Gen | adding request type that is not visible to customer

Is it possible to create a request type that is not visible to customers?

same like the default Request type which is the Email request.

2 answers

2 accepted

1 vote
Answer accepted
Ajay Solutions Partner Feb 22, 2021

Hi @Rodriguez_ Jhon Ronald 


I dont think its possible as there is an open Jira Ticket



1 vote
Answer accepted
Jack Community Leader Feb 22, 2021

Yes. You can hide RTs from the portal or rather not expose them on the portal. Just ensure that the RT does not exist in any portal group. Project settings > portal settings > portal groups.

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