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JSM Next Gen | adding request type that is not visible to customer

JSM Next Gen | adding request type that is not visible to customer

Is it possible to create a request type that is not visible to customers?

same like the default Request type which is the Email request.

2 answers

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1 vote

Answer accepted

Hi @Rodriguez_ Jhon Ronald

I dont think its possible as there is an open Jira Ticket

Ajay

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1 vote

Answer accepted

Yes. You can hide RTs from the portal or rather not expose them on the portal. Just ensure that the RT does not exist in any portal group. Project settings > portal settings > portal groups.

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JSM Next Gen | adding request type that is not visible to customer