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JSM Next Gen | adding request type that is not visible to customer

Rodriguez_ Jhon Ronald
Rodriguez_ Jhon Ronald February 22, 2021

Is it possible to create a request type that is not visible to customers?

same like the default Request type which is the Email request.

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Jack Brickey
Jack Brickey
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February 22, 2021

Yes. You can hide RTs from the portal or rather not expose them on the portal. Just ensure that the RT does not exist in any portal group. Project settings > portal settings > portal groups.

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Ajay _view26_
Ajay _view26_
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February 22, 2021

Hi @Rodriguez_ Jhon Ronald 

 

I dont think its possible as there is an open Jira Ticket

BR

Ajay

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