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JSM Email response

Luis Andino Rodriguez March 14, 2024

Is it possible to make it so that email responses to any email request includes an email signature and looks/feels like an email

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Brant Schroeder
Community Leader
Community Leader
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March 14, 2024

@Luis Andino Rodriguez You can make basic changes to the customer emails.  You can update the template so that the email has a signature, etc.  Here is how to edit the template: https://support.atlassian.com/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/  If you would like to make additional changes you will need to use an app like JEMH from the Atlassian marketplace.

 

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