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JSM - Edit field

Bryan Tito
Bryan Tito November 2, 2022

Is there a way to edit/update this field on JSM?

We are trying to create a flow, and it seems that this one is not showing on the field results.

Screen Shot 2022-11-02 at 11.02.15 PM.png

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John Funk
John Funk
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November 2, 2022

Hi Bryan,

No, you can't edit that field - it is only available to Agents when they are creating an issue for themselves or on behalf of another person/user/customer. 

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Pier-Olivier Tremblay
Pier-Olivier Tremblay
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November 2, 2022

The field is "Assignee". 

And as @John Funk said, you need a specific project permission to be able to edit it on a request form.

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Kai Becker
Kai Becker
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November 2, 2022

Sorry, but this is wrong. This field is the issue reporter, not the assignee.

It automatically defaults to the currentUser for none agent users.

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Pier-Olivier Tremblay
Pier-Olivier Tremblay
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November 2, 2022

Totally right, wrote to fast :D

 

But the second part is still valid

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Kai Becker
Kai Becker
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November 2, 2022

Yes! No doubt on this one  :D

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