JSM Dashboard that only shows the top 10 rows

[Rick David]

Hi Everyone, 

Our team received a request to create a dashboard that shows the 10 agents with the highest satisfaction survey scores. I have tried using both native JSM gadgets and rich filters (3rd party app) but have had no luck. 

The requirement is to 'only' show the top 10 agents and not show the rest of the names. I have created the gadget that shows the top 10 agents/rows but there is still an option to click on the list of other agents outside of the top 10. 

There is an option at the bottom that says "10 of 25" and when you click on it, it will show more rows or the rest of the agents outside of the top 10. 
Anyone who have done this kind of dashboard request? 

[Dominik Žarković · Accepted solution]

Maybee you could analyze score numbers of top 10 agents and add condition that score must be above number X 

[Rick David]

Do you have more details on how I can do that? Should it be done in the gadget or JQL? 

[Dominik Žarković]

You must do this in JQL, adding something like CURRENT_JQL AND "HappySignals Score" > 9.600. I have used the number 9.600 because this is 10th score in this case and we need just 10 results