JSM Customer can't see the knowledge base articles

[Marcos Sciarra]

Hi!

I need some help.

I have a Confluence space that I linked to my JSM portal.

The Confluence Space is set to view to "anyone".

I create a Knowledge Base category and associated some confluence pages (articles) to the category I created.

As an JSM Portal Admin, I can see the category as a "section" into de JSM Portal.

JSM Portal Customers are unable to see the category or the articles unless I set the articles as a suggestions to be shown when they create a new request.

I also tried to set the Conflunce Space permissions as a "public" so everyone can see the space and its pages, but JSM Portal Customer are still unable to see the articles.

Any help???

[Teja]

Hi @Marcos Sciarra 

Welcome to Atlassian Community!

The article will be suggested to customer based on the option "Allow Suggestion" of knowledge base. It depends on the request type you allow the suggestion. If you disable the Allow suggestion button, then customer don't get that article suggested in the portal.

please check the link for more details.

Thanks,

Tejaswini