JSM Cloud restricting external customers

[ssuhas91]

I would like to know how the user management is performed with the JSM Cloud? In other word, how can we restrict accessing the JSM cloud from the external user other than a particular organization?

Thanks,

Suhas

[Dave Mathijs · Accepted solution]

Hi @ssuhas91 

Please read through What are customers and organizations in your service project to determine the best strategy for internal or external customers.

[ananjan_miniOrange]

Hey @ssuhas91 

I hope you've got answers to your questions. In case you are still looking for something specific then, I am delighted to let you know that we have got a solution, SSO Integration with Helpdesks which can possibly cater to all your requirements.

Just check it out once and feel free to let us know! For your reference please take a quick glance at this document to better understand our solution.

For more information, you can raise a ticket here.

Best Regards,

Ananjan Mishra