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JSM Automation w/scheduled trigger shows the error of No transitions found for user

Ariane Giraud December 13, 2023

Hello community.

We have a rule that if the approvers don't approve in one day, the issue transitions to approved. When trying an automation for this, we keep getting the same error:

No transitions found for user. Ensure that the rule actor has permission (including issue security levels) to see issue and perform transitions.

 

We are scheduling using JQL:

project = DD AND status = "En Circulación" AND circuito = "Urgente"

 

Thanks in advance!

Captura de pantalla 2023-12-13 154521.pngCaptura de pantalla 2023-12-13 154731.png

2 comments

Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 13, 2023

Hi @Ariane Giraud 

As the error mentions "No transitions found for user. Ensure that the rule actor has permission (including issue security levels) to see issue and perform transitions."

The ACTOR doesn't have permission to

- Transition the issue

- Maybe a validator in the workflow?

First, change the ACTOR to Automation for Jira.

2023-12-13 16_37_36-Automation - Jira — Mozilla Firefox.jpg

If you still get the error, check the TRANSITION. Are there any validators? anything hindering the movement from one status to the other?

Regards

Aaron

Like Curt Holley likes this
Ariane Giraud December 13, 2023

Hi Aaron! I indeed have Automation for Jira as RULE ACTOR.

On the other hand, when I check the TRANSITION, I have no validators but one condition:Captura de pantalla 2023-12-13 164541.png

Captura de pantalla 2023-12-13 164847.pngCaptura de pantalla 2023-12-13 164920.png

Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 13, 2023

Hi @Ariane Giraud 

Thanks for the update! and yes, there is a condition that won't allow you to move to the Status APROBADA if there is a pending approval.

Please check the approval, approve it, and try the automation again.

Can you also share the properties and post functions, please?

Regards

Aaron

Ariane Giraud December 20, 2023

Hi Aaron, I deleted the condition as @Curt Holley suggested, but the automation still doesn't work. Here the properties and post functions:

Captura de pantalla 2023-12-20 164519.pngCaptura de pantalla 2023-12-20 164552.png

Curt Holley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2023

@Ariane Giraud Is there an approval step on that transition? If so, you'll need to by-pass it by introducing another non-approval based transition, or remove the existing approval to get the rule to do the transition. 

That said, these kinda defeat the notion of having an approval step for that part of the workflow. 

Might be time to consider, do you need an approval step if you intend to auto-approve if no response from the approver in 24hours.
OR Switch to a rule that reminds the approver of their outstanding approval. 
OR move to a group of approvers where any one of them can do the approval.

I fear all your current rule would do is discourage approvers from bothering to do the approvals, as they know that automation will take care of it...tomorrow.

Curt Holley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 13, 2023

The simple solution here, if you want automation to do the transition, is to remove the condition.

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