JSM Automation w/scheduled trigger shows the error of No transitions found for user

[Ariane Giraud]

Hello community.

We have a rule that if the approvers don't approve in one day, the issue transitions to approved. When trying an automation for this, we keep getting the same error:

No transitions found for user. Ensure that the rule actor has permission (including issue security levels) to see issue and perform transitions.

We are scheduling using JQL:

project = DD AND status = "En Circulación" AND circuito = "Urgente"

Thanks in advance!

[Aaron Pavez _ServiceRocket_]

Hi @Ariane Giraud 

As the error mentions "No transitions found for user. Ensure that the rule actor has permission (including issue security levels) to see issue and perform transitions."

The ACTOR doesn't have permission to

- Transition the issue

- Maybe a validator in the workflow?

First, change the ACTOR to Automation for Jira.

If you still get the error, check the TRANSITION. Are there any validators? anything hindering the movement from one status to the other?

Regards

Aaron

[Ariane Giraud]

Hi Aaron! I indeed have Automation for Jira as RULE ACTOR.

On the other hand, when I check the TRANSITION, I have no validators but one condition:

[Aaron Pavez _ServiceRocket_]

Hi @Ariane Giraud 

Thanks for the update! and yes, there is a condition that won't allow you to move to the Status APROBADA if there is a pending approval.

Please check the approval, approve it, and try the automation again.

Can you also share the properties and post functions, please?

Regards

Aaron

[Ariane Giraud]

Hi Aaron, I deleted the condition as @Curt Holley suggested, but the automation still doesn't work. Here the properties and post functions:

[Curt Holley]

@Ariane Giraud Is there an approval step on that transition? If so, you'll need to by-pass it by introducing another non-approval based transition, or remove the existing approval to get the rule to do the transition. 

That said, these kinda defeat the notion of having an approval step for that part of the workflow. 

Might be time to consider, do you need an approval step if you intend to auto-approve if no response from the approver in 24hours.
OR Switch to a rule that reminds the approver of their outstanding approval. 
OR move to a group of approvers where any one of them can do the approval.

I fear all your current rule would do is discourage approvers from bothering to do the approvals, as they know that automation will take care of it...tomorrow.

[Curt Holley]

The simple solution here, if you want automation to do the transition, is to remove the condition.