Looking for how to reference specific fields in email generated by automation.
I need:
Issue Type: Request or Incident or Problem or Change - icon would also be great here
Request Type: (This is customized) Type of Service Requests (Projects/ProjNm/Project settings/Request types)
Request Area: Option1Parent - Option2Child (Select List (cascading) type field)
Issue Create Date: {{issue.created.jqlDateTime}}
Assigned Date: {{now}}
Issue Resolution Date: {{issue.resolutiondate.asLongDateTime}}
_________________________________________
Issue Type: {{issueType}} -> gives 10029
Request Type: {{issue."IT Request Issue Type".value}} -> only gives one first half of cascade but not last.
Request Area: {{issue.customfield_10066}} -> only shows the rest api, the information is in there, how do I get the value of both parent and child.
Dates to have same display format. My issue is that {{now}} is an unexpected format like 2021-02-02T15:56:32.2+0000.
Hi @Sheree MacNinch ,
I'll give you a list of the smart values you could use :
If you need more info, I suggest you to have a look at the following page : https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/
Let me know if it helped,
Guilhem
Thank you so much! That definitely got me to where I needed to be.
The Request Type needed quotes but I realized that right away.
Request Type: {{issue."IT Request Issue Type".value}} - {{issue."IT Request Issue Type".child.value}}
Thank you so much!!
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