Can we restrict agents to particular Queues ? My portal has Database,network and LDAP request types. I want to restrict agents to any one REQUEST TYPE like network/database/LDAP. For example if a agent logs in , and if he is assigned any issue he can see that particluar issue else he should see nothing. Idea is by default the agents should not see all the issues. They should see only issues assigned to them.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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