Can we restrict agents to particular Queues ? My portal has Database,network and LDAP request types. I want to restrict agents to any one REQUEST TYPE like network/database/LDAP. For example if a agent logs in , and if he is assigned any issue he can see that particluar issue else he should see nothing. Idea is by default the agents should not see all the issues. They should see only issues assigned to them.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events