JIRA not working

[rocio.garay]

Hello

The JIRA web is not working.

We need an URGENT assistance! Please check and inform.

[rocio.garay · Accepted solution]

More than 2 hours and still no working. this is a disaster!

[Asha Goyal]

Sorry to hear @rocio.garay . Hope it should recover soon. It does not happens randomly.

[Max Foerster - K15t · Accepted solution]

Hi @rocio.garay,

There is no official incident listed on https://status.atlassian.com/, but we're also facing issues with Jira/JSM and have reported them to Atlassian. As usual, if you run into issues with the services, let Atlassian Support know. 👍🏽 This is more effective than asking for help in the Atlassian Community

Best, Max

[rocio.garay]

Already did. No answer yet. Thanks

[Max Foerster - K15t]

Atlassian is listing an active incident now. So let's hope they will fix or at least improve the situation soon. :)

[rocio.garay]

Yes, because we cannot work. And is affecting the business.

[Asha Goyal · Accepted solution]

Hello @rocio.garay 

Could you please check with your collegue if they are also seeing the same issue?

Thanks

[rocio.garay]

Yes, I work in Spain and my colleagues have the same problem.

We have a Customer Service in Colombia and they reported the same.

We need it to work.

Thanks

[Asha Goyal]

@rocio.garay 

If it is global then I am afraid as only Atlassian Support could be able to help.

Thanks