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JIRA - Slack integration

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Patrik K
Patrick I'm New Here Jun 09, 2022 
Is there any good integration between JIRA Service Desk and Slack. Where both JIRA Agents & customers can create Incidents directly from a Slack conversation. And even when the JIRA incident is updated and answered, the customer receives the answer or notification directly in Slack as a personal message.

 

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Mikael Sandberg
Mikael Sandberg Community Leader Jun 09, 2022 • edited

Hi @Patrik K,

Welcome to Atlassian Community!

JSM has an integration for this called Atlassian Assist which is based on Halp and does exactly the things you are looking for, and it is included in your standard plan and up.

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