Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,552,839
Community Members
 
Community Events
184
Community Groups

JIRA - Slack integration

Edited
Is there any good integration between JIRA Service Desk and Slack. Where both JIRA Agents & customers can create Incidents directly from a Slack conversation. And even when the JIRA incident is updated and answered, the customer receives the answer or notification directly in Slack as a personal message.

 

1 answer

1 vote
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 09, 2022 • edited

Hi @Patrick,

Welcome to Atlassian Community!

JSM has an integration for this called Atlassian Assist which is based on Halp and does exactly the things you are looking for, and it is included in your standard plan and up.

We tested Atlassian Assist. The drawback is that the requestors can't access their Incidents from JIRA portal. Even if we set the user as requestor in Slack when we create the incidents. 

Halp includes a complete ticketing system, which we don't really need. We need only to be able to quickly create a JIRA Cloud Incident from Slack message.

And also the users should get a personal notification in Slack when the Incident is updated in JIRA.

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 14, 2023

Did you integrate your JSM project with Assist? Once that integration is done, any requests created from Slack will be available in the portal and the user will get notified if there is an update done to the request from the JSM side. 

Yes, Assist/Halp has its own ticketing system, but you can ignore that unless you want to use Halp (and pay for it) for other teams that are not in JSM.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events