JIRA Servicemanagement - tab view

[christian held]

Hi there,

I have a question about the view in the browser tabs.

As you can see in the in the screenshot, attached to this question.

There are 2 tab views of the browser.

On the left, you can see the issue of the normal view of JIRA SM. On the right side is the view via the portal. I would like to get the "issue-key" more present and want to have it like the normal view in this case: [REQ-69].

Is there anyway to do this?

Thanks in advance - bet regards, chris h

[Ste Wright]

Hi @christian held 

Not that I know of - it's showing you the title of the ticket in the customer view, rather than the unique identifier (which I assume Atlassian sees as more important to a customer).

You could use Automation to put the Key in the Summary field if you like - something like this...

• Trigger: Issue Created
• Action: Edit Issue
  • Field = Summary
    • Value = [{{issue.key}}] - {{issue.summary}}

...and then in the customer view it will show for them in the tab?

Depends on the need, I guess.

Ste

[christian held]

Hi @Ste Wright , well thats a good idea. thanks. maybe that's gonna be a good workaround ;)

I will activate that and waiting for the customer feedback,

Best regards, chris h

[Ste Wright]

Awesome! Let us know how it goes :)

Ste