Last Friday I created a new automation and tested it several times with success.
The following Tuesday, I noticed that new issues created are not triggering the automation and are not even being logged in the audit log. I am unsure what has changed since then.
I have created other automations to test without success. Please advise.
We had the same issue (Server, v8.13). After updating the "Automation" add-on it worked again. Also all mails of the past few days have been sent now, so no information was lost.
Only happened for the automations with the "when" trigger that did not include a scheduled jql (e.g. create, update, comment).
Maybe due to the maintenance window from 6.8.22? This would explain the graph until the update of the addon today in the administration section:
Hope this works for you as well!a
I apologize, I was incorrect. We are NOT running a Cloud environment -- I should have known better that it is an on-premises environment. If this changes the avenues for troubleshooting or seeking help, I'd appreciate you letting me know.
@M0214104 Not sure if there was any maintenance recently. But I have submitted a ticket with our enterprise technology folks and hopefully they'll get back to me.
Thank you all again,
Welcome to the community. So, In the audit log is not even picking up the issue creation activities? Is this automation rule setup just for one specific project or multiple projects? Could you are creating issue in a project where there is no automation rule by mistake?
Lastly, what is your cloud plan (Free, Standard, Premium, or Enterprise), it is because there is limitations - Here are the details (extracted from other postings from Atlassian Team's response)
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hi Joseph, thank you for your response. Here is a screenshot of the audit log:
You can see that I was having success on August 5th, but no further issues have registered. All the config changes are me trying to get it to work afterward.
I am sure that this is a project rule by this screenshot:
Not shown in this screenshot, but the project is correct and where I am creating issues (when testing, I click on the "Raise a request" icon within the project). And it is "Enabled."
It seems the automation would qualify for the last bullet point you mentioned. This automation creates another ticket in our teams scrum project automatically. Even with 100 executions, I have not tested this automation that many times to hit the limit. Additionally, I would expect to receive a warning, message, or an alert telling me that I'm nearing or have hit the limit. Hopefully it wouldn't passively just not execute, leaving the user in a similar state as me at the moment.
I'm trying to figure out what plan my company has in the meantime. Thank you again for your help; please let me know if you have any further suggestions.
If everything checks out and issue continues, then I would recommend you to submit a support request to Atlassian Support (https://support.atlassian.com) for their direct assistance as they will be able to look into system logs for your site to determine the problem.
Another thing, can you check if the rule is "Enable"?
As you mentioned just now that you are on-prems env and not on Cloud env, then you will need to ensure that your Automation for Jira (separate paid add-on) version is correct against your Jira/JSM versions.
After you can ensure that the versions are correct, then you may want to
1) Disable and re-enable Automation for Jira add-on
2) Upgrade Automation for Jira (add-on) version as needed to a one that still support your Jira/JSM versions.
3) If you have a Test env with the same configuration, test it out first to ensure everything is working as expected before #1/#2 executions in Prod.
Still you should file a formal support request with Atlassian Support with your support zip files for them to assist on your issue to identify the possible cause.