Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

JIRA SM corporation with Opsgenie - is it useful (benefits and disadvantages)?

We perform helpdesk functions for multiple organizations and several IS clients. We use JIRA cloud ITSM service deck (with automation, SLAs).
An increase in the number of organizations and customers to be served is expected. The range of issue types will also increase. We are planning to reorganize the support. Unified project (divided into components) with a same contact e-mail. Is it worth subscribing to Opsgenie? What are the benefits and risks (eg duplication of messages)? How difficult is it to configure JIRA and Opsgenie "cooperation"?

1 answer

1 accepted

0 votes
Answer accepted
Darryl Lee Atlassian Team Mar 28, 2022

Hi @Arnis Riškovs ,

This is Darryl. I am here to help. :) 

First of all, if you are subscribing to JSM Cloud, you probably already have a subordinated Opsgenie instance subscription attached.

Opsgenie, in a nutshell, is a powerful platform for alert and incident management and notification dispatching. It supports more than 200 integrations.

Get to know more about Opsgenie

JSM Cloud + Opsgenie is the impeccable combination to best manage your service projects and never need to worry about missing any notifications.

The biggest benefit is probably the Major Incident Management flow added by subscribing to both: 

  • Get on-call scheduling, alerting, incident swarming, and more from our popular Opsgenie product in all cloud plans of Jira Service Management. Plus deeper integrations with Jira Software, Bitbucket, and Confluence let you seamlessly orchestrate the end-to-end incident resolution process.

  • The ability to escalate an incident to a major incident in Opsgenie (which can then send alerts and notify the correct team(s) to quickly swarm and resolve the incident)

  • The ability to create a major incident in Opsgenie from an existing incident in Jira Service Management

  • The ability to link an incident in Jira Service Management to an existing incident in Opsgenie

  • Plus all additional functionality included as part of Opsgenie (on-call schedules, monitoring tool integrations, multi-channel notifications, etc.)

Should you have any further inquiries on this subject, please feel free to reach out to Jira Service Management Cloud Support and my colleague will help you from there.

Kind regards,
Darryl Lee
Support Engineer, Atlassian

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events