JIRA Error | Retrieving Asset Objects | No fields or field values to edit for issues

[Mareli]

We build this Automation to retrieve data from Assets.

We would like to retrieve data from 2 asset objects when the reporter field changes, but we keep getting errors. So the initial reporter will have these two fields populated on "Create" | "Contact (IF)" object and the "Counterparty (IF)" object.

So when we change the reporter we would like those two field to change based on the reporter details.

The reporter field will be linked to an email address (that is how the project is set up), so essentially, we want to look up objects containing that email and retrieve the "Contact (IF)" object and the "Counterparty (IF)" object.

Everything we tried ended up failing so we tried a workaround to paste the object name in text fields and then convert it from there, but the contact and counterpart still gave errors.

Here are some of the errors we have been getting:

[Mareli · Accepted solution]

We have managed to find the solution:

We had to add two " = = " in the field. See example below:
Key == {{issue.customfield_10236}}

[Vijay Dadi]

@Mareli Can you share the field/schema structure for the erroneous field for which you are getting an error?

Vijay

[Mareli]

Hello @Vijay Dadi 

Here is the "Contact (IF)  field configuration:



Here is the "Counterparty (IF)" field configuration: