Hi Adam,
I understand that you are creating Jira Service Desk Cloud requests for a customer, but that these appear to always be showing that you are creator and not the customer. Also you are not wanting to see the notifications for this request.
While I don't exactly have a solution to have a non-user create these as you asked, Jira Service Desk does have a 'raiseOnBehalfOf' parameter that you can use in the REST API call of POST /rest/servicedeskapi/request. If you were to use this parameter in the REST API call when creating the request, it can make that other user appear to be the creator instead. And in turn your account, or the service account that actually created the request is not expected to actually get any notifications about this request.
There are some notes about using this though:
The fields required for a customer request type depend on the user's permissions:
raiseOnBehalfOf is not available to Users who have the customer permission only.
As long as your account used to create the request is a licensed Jira user, you should be able to use this parameter in the REST API call. As far as Jira Service Desk notifications are concerned it should only send to the raiseOnBehalfOf user account. Granted if you can view the issue in Jira (not customer portal) looking at the history tab will show the true issue creator in Jira, but this is one case where the request creator can be different than the issue creator. More on this in Jira Service Desk: Issues vs. Requests.
Try this and let me know the results.
Regards,
Andy
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