We're working on creating a JSM automation upon form submittal.
The need is to edit the description field with all the labels and values that the user entered in the last form submitted.
For example, let's say the form asks these questions.
Upon submittal of the form, we want to use automation to edit the Description of the issue as follows:
Note that "Date Needed: was empty, so we don't want to see it in the Description field.
We'd like to accomplish this using smart values but in the most compact fashion. Also, we have multiple forms (associated with multiple request types) so a generic solution would be best.
Any ideas on how we can accomplish this?