For a Jira Service Managemente CLOUD instance, the following is required:
Ticket creation by email: This is standard in Jira, but the email to which it is sent is required to be from a customer. There is the option to redirect from customer mail, but this sometimes causes some problems.
The question is: from Jira Cloud, it's possible to consult the customer's mail for the creation of tickets? If an adoon should be used it would be valid.
Hi @Eduard Diez
You can use a custom email account which can be used to create issues in JSM. Read the following documentation.
However I can't seem to understand the reason for doing these. Can you provide a bit more info, so as to find the best possible solution to your problem?
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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