Issues opened via email getting rejected due to auto reply.

Tyler Giles
Contributor
July 2, 2024

Good afternoon!

Please see screenshot. I currently trying to use my current ITSM (not jira) to email and open a duplicate issue in jira for further testing and so on.

The emails are getting REECTED with "Auto-reply mail" as the detail.

How can I temporarily allow these auto-reply emails?

And what specifically is triggering Jira to flag these?

Thank you!

2024-07-02_14-13-24.jpg

2 answers

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Laurie Sciutti
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 3, 2024
Tyler Giles
Contributor
July 5, 2024

This did fix, thank you!!

Like Laurie Sciutti likes this
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Kristján Geir Mathiesen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2024

Hi @Tyler Giles 

My guess is that the email has some flag/code in it's header that is causing Jira to reject it, in order to prevent an email/issue creation storm. I've heard something about that before but sorry, I don't have the expertise to give you more info on that.

HTH,
KGM

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