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Issues Creating New Customer Accounts

Rudy Hemkes
Rudy Hemkes
Contributor
November 13, 2023

I have two projects running in JSM (Cloud).  I am trying to add new external customers which is working except after going through the account creation steps the portal they get presented with is for the wrong project.  Is there a way to designate which portal new customers get presented with?

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Fernando Eugênio da Silva
Fernando Eugênio da Silva
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November 13, 2023

@Rudy Hemkes 

It usually happens as follows:

If you add the client directly through the project, they will have their first contact with your project where you accessed it.

If you add the client through the global interface, their first contact after signing up is the general Help Center, where they can browse the available projects.

Regarding this redirection, I don't know if it is possible to map and manipulate it.

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