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Issue with widget on Shopify app pages showing incorrect availability message

Ramon Pacheco
Ramon Pacheco
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January 10, 2025

 

 

Hey everyone,

I’m adding a widget to the pages of my apps on Shopify. It’s all set up to receive messages during specific hours, and all agents are online and available. But for some reason, the message on the front says:
"Sorry, we're currently unavailable. 😴
Leave a message and we'll get back to you soon."

This doesn’t match our actual availability, and I can’t figure out why it’s showing that. Any ideas on how to fix this?

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