Issue with "Auto-submitted (auto-replied, auto-generated, auto-notified)" Filter in Email This Issue

[Hila Federovsky]

Dear Atlassian Support,

I am encountering an issue with the Email This Issue plugin in my Jira instance. Specifically, the Auto-submitted (auto-replied, auto-generated, auto-notified) filter does not appear to be working as expected.

Problem Details:

• Incoming emails that are marked as automatic replies (e.g., Out of Office responses) are still being processed by the mail handler and added as comments or updates to Jira tickets, despite the auto-submitted filter being enabled.
• These emails include a subject header such as "Automatic reply: X" and contain automatic reply text in the body.

Expected Behavior:

Emails with the Auto-Submitted: auto-replied header should be filtered out and not processed into Jira.

Actual Behavior:

Emails with the Auto-Submitted: auto-replied header are still processed by the mail handler, leading to irrelevant updates in Jira tickets.

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Steps to Reproduce:

1. Configure an Email This Issue handler with the Auto-submitted (auto-replied, auto-generated, auto-notified) filter enabled.
2. Send an email with the following characteristics:
   • Subject: "Automatic reply: X"
   • Headers: Contains Auto-Submitted: auto-replied.
3. Observe that the email is processed and added to Jira as a comment or update, despite the filter being enabled.

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Environment Details:

• Jira Version: [Your Jira version, e.g., Data Center 12.12]
• Email This Issue Plugin Version: [Plugin version number]
• Mail Server: [E.g., Exchange, Gmail, etc.]
• Email Handler: [Name of the configured email handler]

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Request:

Could you please:

1. Confirm if the Auto-submitted filter is expected to work with the Auto-Submitted: auto-replied header?
2. Investigate why these emails are still being processed.
3. Suggest any configuration changes or patches required to resolve this issue.

I am happy to provide further details, logs, or testing results if needed.

Thank you for your assistance. I look forward to your response.

Best regards,
Hila
Jira Administrator

[Walter Buggenhout]

Hi @Hila Federovsky and welcome to the Community!

Since Email This Issue is a marketplace app (by MetaINF), you might get faster / accurate support for this issue by reaching out the app vendor directly.

You can find their contact details on the vendor's marketplace listing page.

Hope this helps!