Issue with jira service management

Question

Hello everyone,

I have issue with jira service management

I will try explain this issue.

Our organization have modules

Jira Service management and Jira Software

and our division have project only in Jira service management and respectively i add employees only to this module.

Now my issue is, if i not add employee to module Jira Software this employee cant choose any person in field "approvers"

Could someone explain me this situation.

Thanks in advance.

Aleksandr Ganiyev · Answer

Hi @Paul Wiggers

I have read all instructions by link but this is not what i need.

I want to explain again.

In my project JIra service management i am administrator and my user connected on two module Jira service management and Jira software and of course in any tickets where there are approvers field i can choose approvers person but my colleague in this project can`t choose any approvers persons.

My colleague connected only to Jira service management

But if i connect him to second module Jira software he will be able to choose any approvers persons

And my issue is why i need connect employee on two module of jira to choose approvers only in the service management project

Paul Wiggers · Answer

Hello @Aleksandr Ganiyev

Sorry, I didn't notice that your question was about approvers. In that case, I would suggest you take a look at this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-approval-stage-for-a-request/

You need to perform several steps before you can add people as approvers.

Aleksandr Ganiyev · Answer

Hi @Paul Wiggers

I don`t have problem with assignee issue to another one, all persons in my project can assignee issue to another one but they can`t choose approvers person in field "approvers" from their side and in field "approvers" don`t appear name of approvers although approvers person also have in my project together with another persons.

But if i add the same person in the module Jira Software, after that this person can choose approver person in field "approvers" in the project of Jira service management.

I confused with this situation because why i need to add person to Jira Software although i dont have any projects in this module to person can choose someone in filed "approvers" in the module Jira service management.