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Issue types

Drew Montagna February 15, 2024

Hello,

I recently added an issue type in admin>project settings. However, when I try to add the issue type to my team based project, it doesn't appear. Additionally, many of the issues in the admin area don't appear, only Epic, Bug and Story.

1 answer

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GNarsimhagowda - Empyra
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February 15, 2024

Hi @Drew Montagna ,

 

There will be changes for team managed and company managed projects, the issuetype you have added to comapny managed project will not appear in team managed projects 

 

For reference : Difference between comapny managed and team managed 

Drew Montagna February 15, 2024

thanks.

How is a service desk portal created?

GNarsimhagowda - Empyra
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February 15, 2024

Service portal would have been already created If you go to project settings in that portal settings you will have the link to the customer portal.

 

 

Thanks.

Nic Brough -Adaptavist-
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February 15, 2024

You create a JSM project - each one has a portal.

Drew Montagna February 15, 2024

Okay. How do I access it?
Is it located in the projects' settings?

GNarsimhagowda - Empyra
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February 15, 2024

Goto Project settings>Portal settings , You will have the URL to the portal 

 

2024-02-15_17h35_52.png

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