Issue setting Story Point on Story from the Epic

Tallis.Vanek
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 2, 2023

When I try and set the Story Points I get the following error:

"We couldn't set the story point value
Field 'customfield_10300' cannot be set. It is not on the appropriate screen, or unknown."
This is the correct field, I looked it up using the API.
Tried Firefox and Chrome.
Please advise
SCR-20230602-h6h.png

2 answers

3 votes
Amanda Culver
Contributor
November 3, 2023

Assuming 

  • You don't want story points on your EPICS
  • You want to be able to edit the story points of the CHILDren of your Epic

Process

  • Set your Story Points custom field to NOT be in scope for it issuetype Epic
    Cog > Issues > Custom Fields > Story Points > ... > Context > [ensure Epic isn't in the list]
  • Add the Story Points custom field to the Epic Edit screen 

This will allow you to edit the story points for the issuetypes that have the Story Points field in scope, but will protect you from having your userbase enter Story Points for Epics 

1 vote
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 2, 2023

Hello @Tallis.Vanek 

Welcome to the Atlassian community.

Are you trying to set the field through the UI or through an automation rule? That looks like a message that would come from an automation rule.

The message implies that the field customfield_10300 is not included on the Edit screen for the type of issue that you are attempting to update. Can you confirm that the Story Point field that is available for that issue type correlates to the custom field with ID number 10300?

If this is from an Automation Rule, can you confirm that you can manually set the story points field on the issue directly through the UI?

lila
Contributor
October 10, 2024

I have the same issue, its not an automation. It happens when you want to change the SP of a child ticket from the epic directly rather than opening the child ticket to add the SP. 

Screenshot 2024-10-11 at 5.03.58 PM.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 11, 2024

Hello @lila 

Can you open PLAYG2-2 and edit the story points directly in that issue?

The Story points field needs to be available for editing directly in the screen for the issue you are trying to change, in order to be able to change the value through the Child Issues display.

(For future reference, when you update a post the only people that see your update are the original author, the people that have already responded, and people who chose to Watch the post. That is very limited visibility when you are updating an old post like this one that is over a year old. Rather than adding to an old post, create a brand new Question of your own. If an old post is relevant to your question, add a link to it in your new Question. Creating a new Question post will make your Question more visible to the wider community by putting it on the first page of the forum and having it come up in the Unanswered Questions filters.)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events