Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue name starts with [System] when adding an IT Service Management project to Jira Cloud



I'm asking the community about an unexpected behavior on Jira Service Management (cloud).

When I add a new IT Service Management project (from the template) to my organization, I can see all my issue types name starting with [System]. Such as below.

I tried to change default language, indexing language, profil language, if by chance it can explain this behavior without any success.




Does anyone knows why it happen and how to fix it ?



1 answer

1 accepted

0 votes
Answer accepted

Hello @Jonathan,

Thank you for reaching out to Atlassian Community!

The ITSM projects have different workflows, so when creating an ITSM project it will create specific Issue types and it has the [System] in front of its name to differentiate from other existing issue types.

If you go to Cog icon > Issues > Issue types you can see that there are Issue types with the exact same name and the Issue types with [System] are only associated with ITSM projects.

If you have any other questions regarding this matter, please let us know.

Kind regards,

Thanks for your feedback @Angélica Luz.

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

688 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you