Issue layout in service management project not available?

[Jochen Betz]

And here comes the next question: We have several forms a customer can use to create an request for a service management project. As the information provided by the customer is the most important starting point, this should be on top when somebody checks the request. Thus I would like to configure the order of all the fields and where to place the attached form on the issue.
According to this https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-layout/ it should be possible from "Project settings > Issues > Layout"; it even tells me so when I configure the fields and tabs:

But I cannot find this path in my project settings.

What am I missing?

[Marc Koppelaar - Devoteam]

Hi @Jochen Betz

This option is only available in projects based on a company template.

If your project is setup with a team managed template, this is not possible.

[Jochen Betz]

It is a company managed project

[Marc Koppelaar - Devoteam]

Hi @Jochen Betz 

Go to your Project Settings and Issues and within issues select Layout

[Jochen Betz]

Thank you @Marc Koppelaar - Devoteam , but that IS the issue. I don't have an entry "Issues" and thus also no "select layout".

The overall is settings is to long to copy (c&P not possible), but the only entries at least containing the text "issue" are

* Issue types", "Issue security" and "issue collectors"

Here the start of the menu:

[Marc Koppelaar - Devoteam]

Hi @Jochen Betz 

I see, I missed that you are referring to JSM projects. JSM projects don't have this option.

Only Jira (Jira Software) has this option.

Within JSM projects the issue view and how to order the fields can be found within the request type adn then relates to the jira issue type.

[Jochen Betz]

Thanks @Marc Koppelaar - Devoteam ,

It's true that I can order the fields on the request type, but only those which are not on the request from.
I don't see a possibility to decided where the request from will be placed. In fact, on the "issue view" I don't even see this element. There is only a section, already on the very top but does not have any elements inside.

All I have are the sections

• Request from
• Description fields
• Context fields
• Hidden when empty fields

where I can choose to move fields around the 2 first ones and order them to my liking, but the request from is not part of it.

On the issue view, the attached forms is always the last element before the "activity" section:

[Marc Koppelaar - Devoteam]

Hi @Jochen Betz 

The "Request Form" field location can't be changed.

Simply said it's actually no a field but an option where attached forms are shown.

[Jochen Betz]

Thanks @Marc Koppelaar - Devoteam that does not solve the problem but at least answers the question and stops me from trying solve it; and it adds another item on my "Jira_missing_feature_list"

[Marc Koppelaar - Devoteam]

Hi @Jochen Betz 

Do notice that "forms" is still not fully integrated in Jira. As this functionality has been implemented by acquiring a former marketplace app.

This will take time, automation took more then 2 years to get integrated fully, after the app was acquired.