When I am sending email (from the same organization) to Jira email account a new issue is getting created. But when I am doing same with my gmail id . It is getting failed in Log.
Please advise if I have to do any white-listing. Thanks
Hello @Sunil Sagar
It looks like you have your instance setup to allow only internal customers to create an issue. If you want to allow external users to create issues, you need to change the permissions accordingly.
Fortunately, this is quite easy to do.
Good luck! Please let me know if you have any more questions.
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