Hello,
How do I create a automation so that when customers respond to the issue in the service portal, it automatically reopens or goes to another status?
Thank you in advance!
Hi and welcome to the Community!
Such a rule might look like this:
Have a look at these resources to learn more about Automation in CLoud:
https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/
Jeroen
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