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Issue is Closed customer reactes back to reopend

Thijs
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May 23, 2024

Hello,

How do I create a automation so that when customers respond to the issue in the service portal, it automatically reopens or goes to another status?

Thank you in advance!

 

 

1 answer

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Answer accepted
Jeroen Poismans
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2024

Hi and welcome to the Community!

Such a rule might look like this:

  • Trigger on Comment added (and comment is the main action)
  • Condition if the user who put the comment is the reporter of the issue
  • Action transition the issue

Screenshot 2024-05-23 at 15.42.00.png

Have a look at these resources to learn more about Automation in CLoud:

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

 

Jeroen

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