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Issue creation Time in SLAs JQL statement?

Paul Heath Armengol
Contributor
January 25, 2023

Hi all,

We need to assign different SLAs depending on the time at which the issue was created.

E.g.

  1. Issues created between 9:00 and 17:00 will be assigned SLA1.
  2. Issues created before 9:00 or after 17:00 will be assigned SLA2.

Any suggestions on how to include the Issue creation Time in the SLAs JQL statement?

1 answer

1 accepted

2 votes
Answer accepted
Laura
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January 27, 2023

Hi Paul, 

If I understood your problem correctly, I suggest the following JQL: 

1.  created>startOfDay(9h)ORcreated<startOfDay(17h)

2. All remaining issues 

 

So, it will be something like this: 

SLA.PNG

Hope it will help! 

Kind regards, 

Laura

Paul Heath Armengol
Contributor
January 27, 2023

Thanks Laura!

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