Hi all,
We need to assign different SLAs depending on the time at which the issue was created.
E.g.
Any suggestions on how to include the Issue creation Time in the SLAs JQL statement?
Hi Paul,
If I understood your problem correctly, I suggest the following JQL:
1. created>startOfDay(9h)ORcreated<startOfDay(17h)
2. All remaining issues
So, it will be something like this:
Hope it will help!
Kind regards,
Laura
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