Issue creation Time in SLAs JQL statement?

[Paul Heath]

Hi all,

We need to assign different SLAs depending on the time at which the issue was created.

E.g.

1. Issues created between 9:00 and 17:00 will be assigned SLA1.
2. Issues created before 9:00 or after 17:00 will be assigned SLA2.

Any suggestions on how to include the Issue creation Time in the SLAs JQL statement?

[Laura · Accepted solution]

Hi Paul, 

If I understood your problem correctly, I suggest the following JQL: 

1.  created>startOfDay(9h)ORcreated<startOfDay(17h)

2. All remaining issues 

So, it will be something like this: 

Hope it will help! 

Kind regards, 

Laura

[Paul Heath]

Thanks Laura!