Issue creation Time in SLAs JQL statement?

Question

Hi all,

We need to assign different SLAs depending on the time at which the issue was created.

E.g.

* Issues created between 9:00 and 17:00 will be assigned SLA1.
* Issues created before 9:00 or after 17:00 will be assigned SLA2.

Any suggestions on how to include the Issue creation Time in the SLAs JQL statement?

Laura_8aw6t0 · Accepted Answer

Hi Paul,

If I understood your problem correctly, I suggest the following JQL:

1.  created>startOfDay(9h)ORcreated<startOfDay(17h)

2. All remaining issues

So, it will be something like this:

Hope it will help!

Kind regards,

Laura