Hi Team,
For Tickets "Cancelled" and "Completed" we are using the same attribute Resolution which doesn't make any sense. Hence we would like to have multiple reasons created.
Can someone please explain how do we fix this.
Thanks.
Hi @Jairaj K Only person with JIRA Admin permission can create new Resolutions in JIRA.
Go to Issues > Issues Atributtes > Resolution > Create Resolution.
If you want to see multiple Resolution options when issue moving to Cancelled or Completed status, for this i suggest you to insert Resolution Screen for these transitions. So that you can select Resolution of your choice from Resolution field.
https://www.youtube.com/watch?v=o9oyhST_gFM
Thanks,
Vikrant Yadav
Hello @Jairaj K
For separate reasons, you will need to set the Resolutions these statuses. This will require admin privileges.
The steps are:
Please refer to the screenshots below.
Please accept the answer if this helps solve your query else respond and allow others to share input.
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