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Issue are not getting created from emails sent to helpdesk email``

srinivas rao June 25, 2022

Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]

2 answers

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srinivas rao June 26, 2022

I tried but no luck

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Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 25, 2022

Hi @srinivas rao

Take a look at this article as there are some recommendations on how to fix the issue: https://community.atlassian.com/t5/Jira-Service-Management/How-to-create-ticket-from-any-email-sender-customer/qaq-p/1164961

Regards

srinivas rao June 26, 2022

No luck

srinivas rao June 27, 2022

Dear All,

We are using on  prem ITSm tool from Jira, no luck in creating tickets from emails.

All setup done one ticket get created and then it stops

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