Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more

Atlassian Community about banner

4,456,307

Community Members

Community Events

176

Community Groups

Issue View Layout

Edited

Hello!

I am wondering if it is possible to edit the issue view in Jira service management so I can display a form above the subtasks on a parent ticket. See image below.

Move forms above subtasks.png

Thank you!

1 answer

3 votes

Hi @Corey Dawson,

Welcome to Atlassian Community!

The short answer is no, you cannot change the order so that the form is shown above subtasks.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

@Mikael Sandberg Is there a longer answer? OR perhaps, if I can't reverse the order of form and subtask, can I collapse the list of subtasks so the form is more prominent when the ticket is open? Main goal is to make the form more prominent. Thanks!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

At the moment that is not possible. A workaround, once the API for forms is released, would be to take the information in the form and add it to either the description field or a custom field that is added to the description fields section of the layout.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Alexis Faraci likes this

@Mikael Sandberg that is actually preferable. Is there a general timeline for this update?

Thanks for your help!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Currently it is scheduled for Q1-Q2 2023 according to Atlassian's public roadmap.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

Jira Service Management

TAGS