Issue Templates for Jira Cloud - Create template missing

[Morvana Goodman]

We've installed:

Issue Templates for Jira Cloud, 

So now we've got this showing in our ticket / issues which is great!

However we are missing a button or somewhere to create the templates!

Help!

Morvana

[Alex Koxaras _Relational_]

Hi @Morvana Goodman and welcome to the community,

According to the vendor's official documentation (https://www.jira-templates.com/how-to-create-issue-templates-for-jira):

• Open an issue and
• head over the 3 dots button on the top-right corner of your screen. You will see a new menu action named Save as a new template.

• Fill your template

• Set a name for your new template and select what are the information want to save within.

• You can select to keep the Summary, Description, Priority and other such fields.

• You can also select Sub-tasks. This will save all child issues and recreate them automatically.

Hope that helps!

[Morvana Goodman]

Hi Alex,

Thank you so much for looking at this...

Unfortunately when I click the 3 dots button on the top-right corner. 

I don't see the  menu action named Save as a new template...

This is what we see

[Alex Koxaras _Relational_]

Can you please verify that the app you are using is indeed Issue Templates for Jira Cloud? On my instance, and after installing it I can see this option:

The first screenshot you posted looks something like "canned rensponses" in a JSM project.

[Morvana Goodman]

Ok looks like we installed the wrong plugin. I will try the one you've mentioned here.

[Alex Koxaras _Relational_]

@Morvana Goodman it depends really on what you actually want to install. I mean you want an app with canned responses, or you want an app which will allow you to create template issues (e.g. press a button and create an issue with prepopulated fields)?

[Morvana Goodman]

We're after an app with canned responses, so we can respond to tickets with a pre-filled template.

[Alex Koxaras _Relational_]

So the one I mentioned (or you mentioned in the beginning) is not the right one. Can you please tell me the name of the app you installed and from which you attached a screenshot on this post?

[Morvana Goodman]

[Alex Koxaras _Relational_]

• Go to cog wheel > Manage apps
• From the left navigation menu, scroll down until you see "Project Enablement"
• Click it and select/deselect the projects to which you want this app to be activated
• 
• Click on "Global Templates" and add your first Global template
  
  
  

If you want these templates to be project based then:

• Go to your JSM project
• From the left nav menu, select "Response Templates"
• Create your template there

Let me know if you got this thing working!

[Morvana Goodman]

OK, but before I send this to my IT team...

Which APP is the correct app?

[Alex Koxaras _Relational_]

Err.. the one you send me last: "Response Templates for Jira"

https://marketplace.atlassian.com/apps/1228071/response-templates-for-jira-free?tab=overview