Issue Privacy

[OPEYEMI ADEBAYO]

Kindly Assist with the configuration guide of how make each agent to see and work on issues assigned to them only.

[Jack Brickey]

Two options to consider:

• use different JSD projects
• use Issue Security

[OPEYEMI ADEBAYO]

Hi Jack 

Thanks for the feedback. Let me run you through what i want to archive. We need service desk to manage all internal departmental requests i have created departments with types of issues with appropriate assignee for each issues at the back end i noticed all agent cam see all raised issues which suppose to confidential each department agent need to see only issues assigned to them. 

Hope to hear from you soon 

Thanks 

[Jack Brickey]

Understood but I think my previous response still applies.

If the agents that service each department are different then consider multiple projects. For example, I have three projects in my company: HR, IT, and Facilities. While I could have used a single projects I chose separate projects for two reasons:

• different agents - keeps things a bit cleaner
• some potential for confidential info (HR scenario)

[OPEYEMI ADEBAYO]

Thanks Jack