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I want to list all the issues where a particular service desk agent has posted a comment. I know it is possible through add-ons but is there any way to do it through JQL?
Hi @Sudhendu Kopergaonkar - I think something like the following will get you close to what you need in standard JQL:
issuekey IN updatedBy('<Jira user name>') and comment ~ '<Jira full name>'
This will pick out the tickets where a particular agent has updated the ticket and also added a comment; you can refine it further via a date range as I mentioned earlier.
Please note the usage of <Jira user name> and <Jira full name> to represent the same agent in the different parts of the JQL, eg:
issuekey IN updatedBy('mmouse') and comment ~ 'mickey mouse'
I’m Maurício, a support engineer at Digital Toucan and I’m here to help you.
Standard JQL doesn't easily allow it, but if you’re able to have an add-on you can quickly find the results using our professional indexing service JQL Search Extensions
You can use this query to find all your issues that was commented by a specific user.
commentedByUser = “UserName”
If you have any other questions, please contact our support. We’ll be happy to help you!
Hi @Sudhendu Kopergaonkar - doesn't the standard updatedBy() function in JQL give you what you need? eg.