Is there any possible way to implement Multilevel cascading like Country, State, City relationship

[Sreenadh]

Hi,

Is there any possible way or any Add-on is there  to implement Multilevel cascading like Country, State, City relationship.

for example if i select Country-- US, UK, Algeria, India,China----

                                   State----

                                   City-----

If i select Country then State will show only which is available States in US

then in city only the cities from the same state need to show.

Please help me out on the same if there are any add-on are available in JSM please let me know.

Currently i am using the Licensed (Standard) version of Jira.

Thanks,

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Sreenadh 

Unfortunately, with all out of the box functionalities, Jira can't do that. It supports only a two level cascading field. There is a few apps that could possibly do that https://community.atlassian.com/t5/Jira-questions/3-level-cascading-select-field/qaq-p/885135

In addition vote and watch this issue https://jira.atlassian.com/browse/JRACLOUD-7936

[Sreenadh]

Please find the attached screenshot which i have installed into my Jira software.

Please suggest whether i can use the same AddOn in the Jira to achieve the same kind of requirement.

Thanks,

[Alex Koxaras _Relational_]

@Sreenadh this is a screenshot from the said app which does exactly this.

[Sreenadh]

@Alex Koxaras _Relational_ 

Can you please help me out on the same

how to use this Multi Level Cascading variable

I am not able to see Save button here to save the options.

I am not able to see any options here in the drop down.

Thanks,

[Alex Koxaras _Relational_]

Sure thing! Here you go https://addons.sourcesense.com/pages/viewpage.action?pageId=55869467

Full documentation directly from the vendor! See step 3, because I think you missed it

[Alex Koxaras _Relational_]

[Alex Koxaras _Relational_]

• Once you create your multi level field
• Go to the app settings
• And there create the values

[Sreenadh]

@Alex Koxaras _Relational_ 

I have created the Custom field as well please find the below screenshot.

Thanks,

[Alex Koxaras _Relational_]

Nice. Now follow the steps from my previous reply.

[Sreenadh]

I am not able to see the this below mentioned screenshot i am not able to see the below screenshot which is attached.

[Alex Koxaras _Relational_]

That was not my last reply :) 

• Once you create your multi level field
• Go to the app settings
• And there create the values

[Sreenadh]

Once i create the issue only i can be able to see this but i want to perform the same at the time of creation of the Issue.

Thanks,

[Alex Koxaras _Relational_]

@Sreenadh I understand.

I see that the CF is placed (at least on my instance) on the create screen, but it doesn't bring any results. I would contact the vendor's support and let them know of this issue.

[Sreenadh]

Thanks for your support.

Thanks,

[Alex Koxaras _Relational_]

Kindly mark my answer as accepted, in order to help others with similar question.

[Samuel Lerch]

Hi @Sreenadh  

unfortunately it is not really possible currently to use custom fields in Jira Service Management portals - you could try the deviniti app Extenstion for JSM (https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview&utm_campaign=bundled-custom-fields-jira&utm_medium=article) if you want to enhance the portal view of JSM. 
An option for Cascading fields could also be the free app Awesome Custom Fields Jira (https://marketplace.atlassian.com/apps/1228720/awesome-custom-fields-jira-improve-visibility-usability?hosting=cloud&tab=overview). 

Hope that helps :) 
Cheers
Samuel

[Mario Coluzzi]

 The deviniti app Extenstion for JSM solution seems too costly. While it may be effective, only the licensing cost is a deterrent.

[Gabriele Cecco]

Hi

Also I am looking for a way in Jira Service Management to show the customer's available services

The solution should:

1) displays a series of multi level cascading fields in the Customer Portal (Customer Services)

2) Some choices must be easily activated / deactivated based on the Reporter or the reporter's company or by using the reporter's organization

So far I haven't found anything fully functional. I saw this blog (https://blog.deiser.com/en/running-itsm-catalog-jira-service-desk-profields) which could be interesting but I tried on the Cloud and it doesn't work

@Sreenadh If you are looking for a multi cascade that works in creating the issue (but not on the customer portal) give a try tothis App: Custom Field Suite - Powerful custom field types for Jira

[Sreenadh]

Hi @Gabriele Cecco 

Thanks for your response.

Kindly elaborate your response it would be really helpful if you provide me as steps manner.

If you are looking for a multi cascade that works in creating the issue (but not on the customer portal) give a try tothis App: Custom Field Suite - Powerful custom field types for Jira

Is it a Free or Paid AddOn.?

Thanks,

[Gabriele Cecco]

@Sreenadh here the link: https://marketplace.atlassian.com/apps/1225290/moscow-with-forge 

I've tried several apps these days and Custom Field Suite seems to me the simplest and it's also free