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Is there a way to see who is approving JSM users?

shivani shirguppi March 8, 2024

Is there a way to see who is approving JSM users?

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Perisic Nikola
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March 8, 2024

Hello @shivani shirguppi 

Unfortunately, there isn't a direct way within JSM to see who specifically approves user requests. JSM doesn't track individual user approvals for customer access.

Here are a couple of approaches you can consider to gain some insight into user approvals:

1. Workflow Notifications:

If your JSM project has a workflow configured for user approvals, you might be able to leverage notifications.
Check if the workflow sends notifications upon user approval. These notifications might indicate the group or role that approved the access, but likely won't specify the individual user.
2. Audit Logs (Limited):

JSM offers audit logs, but they don't capture user approval details directly. They might show user creation events and potentially indicate if the user was created through a customer portal request, but wouldn't pinpoint the approver.
3. Admin Permissions:

If your organization has a designated JSM administrator, they might have a better understanding of the user approval process. They could potentially determine how approvals are handled (e.g., by a specific group or individual) based on the configuration.
Alternative Solutions:

Consider implementing a process where user approvals require adding a comment during the approval stage. This comment could indicate the approving agent.
Explore add-ons or integrations that might offer more detailed user approval tracking functionalities.

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