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Currently I have 3 automation rules written for our HELP project, which saves so much time and is fantastic! However, the rules apply to every request type. I need them to only run when a specific request type is chosen.
It seems like this should be do-able and perhaps I've just missed something obvious. But currently I can't narrow it down to just the one request type. And I can't seem to find any reference to having automation on only specific request types.
Hi @Susan Stoba
If it's on a specific Request type (Let's say for example "Request a laptop") and not an Issue type (e.g. Incident or Service request) you need to add the same condition to your Automation rule but choose "Request type" as the field and not "Issue type"
If you are in the DC version of JSM, I remember the field being "Customer Request Type".
Hope this helps.
Have a nice day
FMX Solutions - Gold Solution Partner