Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Is there a way to prevent duplicate notifications in Slack when Halp and JSM are sync'd?

Campbell Goodwille
Campbell Goodwille Nov 17, 2021

We have Halp sync'd with our JSM instance.  We also have the Jira Cloud Slack app installed, in order to receive notifications on JSM tickets.  Tickets (and responses) created via Halp are now causing duplicate notifications from both the Halp bot and Jira Cloud app.  Is there any way to prevent Halp-generated tickets from triggering notifications, whilst still getting notifications from Jira Cloud on email/web-created tickets in JSM?

Answer
Watch
Like thib likes this
307 views

1 answer

0 votes
Campbell Goodwille
Campbell Goodwille Aug 04, 2023

This is still an issue, 18 months later.  Is there any way to filter the Slack notifications so that tickets that are raised via Assist (in Slack) don't get another notification from Jira?  This is an example from our triage channel in Slack...

CleanShot 2023-08-04 at 12.13.34@2x.png

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events