Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Is there a way to prevent duplicate notifications in Slack when Halp and JSM are sync'd?

We have Halp sync'd with our JSM instance.  We also have the Jira Cloud Slack app installed, in order to receive notifications on JSM tickets.  Tickets (and responses) created via Halp are now causing duplicate notifications from both the Halp bot and Jira Cloud app.  Is there any way to prevent Halp-generated tickets from triggering notifications, whilst still getting notifications from Jira Cloud on email/web-created tickets in JSM?

1 answer

This is still an issue, 18 months later.  Is there any way to filter the Slack notifications so that tickets that are raised via Assist (in Slack) don't get another notification from Jira?  This is an example from our triage channel in Slack...

CleanShot 2023-08-04 at 12.13.34@2x.png

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events