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Is there a way to keep the "Time to first response" listed on top all the time for SLA?

mjenkins66
mjenkins66 January 13, 2020

In our ticketing queue, the SLA sometimes shows the "Time to first response" is listed first, and other times the "Time to resolution" is on top. Is there a way to keep the "Time to first response" listed on top all the time?Time to resolution is on top.PNG

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Meg Holbrook
Meg Holbrook
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January 13, 2020

Hey there!

I'm not aware of a way that you can organize SLAs to always be ordered in a specific way. 

There's a previous post on this that gives some clarity on the SLA organization:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Order-of-SLAs-in-SLAs-div-issue-view-screen/qaq-p/721723

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