Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Is there a way to keep the "Time to first response" listed on top all the time for SLA?

mjenkins66
mjenkins66 January 13, 2020

In our ticketing queue, the SLA sometimes shows the "Time to first response" is listed first, and other times the "Time to resolution" is on top. Is there a way to keep the "Time to first response" listed on top all the time?Time to resolution is on top.PNG

Answer
Watch
Like Meg Holbrook likes this
329 views

1 answer

0 votes
Meg Holbrook
Meg Holbrook
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
January 13, 2020

Hey there!

I'm not aware of a way that you can organize SLAs to always be ordered in a specific way. 

There's a previous post on this that gives some clarity on the SLA organization:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Order-of-SLAs-in-SLAs-div-issue-view-screen/qaq-p/721723

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events